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Privacy policy

Privacy protection

We protect the privacy and security of our customers and site visitors.
If you have any questions about our privacy protection methods, send us an e-mail to lakshmi@lakshmi.it
For all our services, the data controller, or the company responsible for your privacy, is Lakshmi srl. In this policy you will find information about:

  • Use of your information
  • Sharing your information
  • Commercial communications
  • Display of online advertisements
  • Your information and non-European countries
  • Management of personal information
  • Your rights
  • Changes to privacy protection
  • Cookies
  • How to contact us

Identification of the owner and contact details:
The data controller is:

Lakshmi srl
viale Fior di Loto 1
37021, Bosco Chiesanuova Verona
VAT number 02952110233

Identification of the DPO
Lakshmi srl is not required to appoint a Data Protection Officer pursuant to art. 37 of the GDPR

Legal basis of the processing
The processing of your personal data is carried out only and exclusively if you give your consent or if it is necessary for the execution of a contract signed by you or to fulfill a legal obligation (Article 6 par. 1 letters a, b, c) .

TYPE OF DATA COLLECTED

We use information about you in different ways, depending on the type of information.

a) Name and contact details
To send you the products you have purchased, without this information we would not be able to send you the order.
To send you service messages, such as order updates, by email.
To send you information on new products and services by e-mail, text message or post (only with your permission).
To show you targeted ads while browsing the web so you can see our latest products and offers and we can what you and other customers like.
To prevent and detect fraud against you or our company (not pleasant, but absolutely essential)

b) Payment information
To accept payments and make refunds in accordance with the contract entered into with you.
To prevent and detect fraud against you or our company (not pleasant, but absolutely essential)

c) Contact history
To provide support and assistance so, when you contact us, you receive the best possible assistance and our customer care has access to your previous inquiries.

d) Order history
To provide assistance and support and to manage returns.

e) Navigation information
The information you provide to us when you browse our site, including your IP address and device type and, if you choose to share it, the location and how you use our website help us to improve our website and to prevent and detect fraud

f) Information from social networks
To provide product recommendations.

g) IP address
Our resellers section, only after your consent, will be able to locate you via the IP address to show you the nearest point of sale.

You are not obliged to provide us with this personal information, but if you do not, you cannot purchase from the site. We anonymize and aggregate personal information (so that you cannot be identified) and use it for purposes such as research, data analysis, site improvement and development of new products and services. We also share this information with third parties.

PURPOSE OF THE TREATMENT

To provide assistance or information requested by you:
We use the information entered by you in our contact forms to be able to answer any questions, send you information material or provide you with support.

Commercial communications
If you have provided authorization, we will send you commercial communications by e-mail, text message or push notifications to let you know about our products.

You can opt out of receiving communications at any time.
You can do it:
a) From your account settings
b) By clicking on the unsubscribe link present in all emailsil
c) By contacting Customer Service

At this point, we will update your profile to make sure you no longer receive commercial communications.
It may take a few days for all systems to update and you may continue to receive communications while we process your request.
The interruption of the receipt of communications will not affect service communications (such as updates on orders).

Display of online advertisements
We also use online advertising, to let you know about our services and help you see and find our products.
Like other companies, we send you Lakshmi srl banners and advertisements when you are on other websites and apps. We do this using different marketing networks and use a range of advertising technologies such as pixels and tags, cookies and mobile device identifiers, as well as specific services offered by some sites and social networks, such as Facebook custom audiences.
The banners and advertisements that you will see will be based on information we hold about you or on your past use of Lakshmi srl (for example, your search history and the content you have read on Lakshmi srl) or on the banners and advertisements of Lakshmi srl on which you clicked.

Automatic processes for profiling
We collect information about you (anonymously) when you use our services, for example we track your behavior and the content browsing flow through Google Analytics, Google AdWords, Facebook ADS.
This information includes the functions used; the links clicked; the type, size and names of attached files uploaded to the services, search terms, IP address.

SUBJECTS TO WHOM DATA MAY BE TRANSFERRED

We do not sell your personal data (including your name, residential address, email address and credit card information) to third parties. However, we must communicate your data to the following companies in order to be able to provide you with our services, as provided for in this statement.

a) Companies that work to allow us to send you the products you have purchased, such as payment service providers, warehouses, order packaging and shipping companies.
b) Professional service providers, such as marketing agencies, advertising partners and website hosts who partner with us on our business
c) Credit rating agency, law enforcement agencies and fraud prevention bodies, to help combat fraudulent activities
d) Companies approved by you, such as social media sites (if you choose to link your accounts to Lakshmi srl).

If you wish to have a complete list of these subjects, please contact us at lakshmi@lakshmi.it

TRANSFER OF DATA TO NON-EU COUNTRIES

We collect information locally.
We transfer, process and store information outside of our country of residence, wherever we or our third party service providers operate for the purpose of providing the services. Whenever we transfer information, we take steps to protect it.

CONSERVATION METHOD and PERIOD

We keep your personal information as long as your account exists or for the period necessary to provide the services or (in the event that you contact Customer Service) for the time necessary to generate exclusively the trend analyzes and reports relating to assistance.

Additionally, if reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may retain some of your personal information even after you close your account or our services. they are no longer required.

If you leave a comment, the comment and its metadata are kept indefinitely. This is how we can automatically recognize and approve any subsequent comments instead of keeping them in a moderation queue.

RIGHTS OF THE INTERESTED PARTY

These are your rights regarding your personal information:

a) The right to be informed when your information is used
b) The right to access your personal information which is in our possession
c) The right to request the correction of inaccurate personal information that is in our possession (although, probably, you can change most of it from your account)
d) The right to request the deletion of your data or the interruption of their use or collection
e) The right to stop receiving direct commercial communications and to revoke the authorization to process data for other unnecessary activities at any time.
f) The right to request that we transfer or take portions of your data to you or another service provider
g) The right to lodge a complaint with the Italian data controller

If you want to exercise your rights, if you have any complaints or questions, please contact us.

CANCELLATION POLICY

You can send the request for deletion of your data to the email lakshmi@lakshmi.it and within the term of Lakshmi srl we will proceed with their elimination.

If you have given your consent to receive promotional communications, you can choose to stop receiving them in the following ways:
a) By clicking on the unsubscribe link present in all emailsil
b) By contacting Customer Service

At this point, we will update your profile to make sure you no longer receive commercial communications.
It may take a few days for all systems to update and you may continue to receive communications while we process your request.

CHANGE TO THE INFORMATION

In the event of significant changes to the following information, we will take care to highlight them on the website or by other means of contact such as e-mail, so that you can review these changes before continuing to use our site.

COOKIES

We use cookies on our website. For more information on cookies visit the section dedicated to this link www.lakshmi.it/cookies

CONTACTS

We are always interested in the opinions of our customers.
If you have questions or suggestions relating to this communication, you want us to no longer use the information concerning you, you want to exercise your rights referred to above, or for complaints contact us by e-mail at the address lakshmi@lakshmi.it or by phone at 0456780077.

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Our mission

Spreading the love for Mother Nature through beauty rituals with constantly evolving organic products.

Our products

Lakshmi natural cosmetics are of plant composition, reliable and effective.

BIO certification

Lakshmi products are certified by AIAB (Italian Association for Organic Agriculture).

Sustainability and ethics

We do not use parabens, petrolatum, animal components and chemical preservatives.